Privacy Policy

1Who we are

This website is operated by Sarex Power Solution Pvt. Ltd., the manufacturer of Electo batteries and inverters (“Electo”, “we”, “us”). This policy explains what information we collect through this website and how we use it.

2Information we collect

We only collect information that you choose to give us, for example when you:

• fill the contact, dealer enquiry or checkout form (name, mobile number, email, city, address, PIN code and your message);
• message or call us on WhatsApp or phone;
• add products to your cart (the cart is saved only in your own browser).

Like most websites, our hosting provider may automatically log basic technical data such as IP address, browser type and pages visited, for security and performance.

3How we use your information

• To reply to your questions and enquiries.
• To confirm, deliver and support your orders.
• To process warranty and service requests.
• To evaluate dealer and distributor enquiries.
• To improve our products, website and customer service.

We do not sell or rent your personal information to anyone.

4WhatsApp and third-party services

Our forms send your details through WhatsApp, a service of Meta. When you press send, your message is handled under WhatsApp’s own privacy policy. This website also uses Google Maps (to show our location) and Google Fonts, which may collect technical data under Google’s privacy policy.

5Cart and cookies

Your cart is stored in your browser’s local storage on your own device so it stays when you move between pages. It is not sent to us until you send your order. You can clear it anytime from the cart page or your browser settings. Our hosting and caching tools may use essential cookies to keep the site secure and fast.

6Sharing of information

We share your details only when needed to serve you, for example with our delivery partners or authorised dealers to complete your order or service request, or when required by law.

7Data security and retention

We take reasonable steps to protect your information. We keep it only as long as needed for the purposes above, or as required for legal, tax and warranty records.

8Your choices

You can ask us to view, correct or delete the personal information we hold about you by contacting us using the details below.

9Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with the updated date.

10Contact us

Sarex Power Solution Pvt. Ltd. (Electo)
D-152, Sec.1, Tala Nagari Industrial Area, Ramghat Road, Aligarh-202001 (UP)
Customer Care: +91 84237 74477
WhatsApp: +91 94038 92605
Email: care@myelecto.in