Refund & Returns

1Order cancellation

You can cancel your order free of charge any time before it is dispatched. Just message or call us with your order ID. Once the order is dispatched, it can only be returned as described below.

2Damaged or wrong product

If you receive a damaged, defective or wrong product, please inform us within 48 hours of delivery on WhatsApp with your order ID and clear photos or video of the product and packaging. After checking, we will arrange a replacement or refund.

3Conditions for return

• The product must be unused and not installed.
• It must be in its original packaging with all accessories, invoice and warranty card.
• Batteries that have been filled, charged or installed cannot be returned, except under warranty.

4Refunds

Once your return is approved, the refund is processed to your original payment method (or by bank transfer for cash orders) within 7–10 working days. Delivery charges, if any, may not be refundable unless the product was damaged, defective or wrong.

5Warranty claims

Problems that appear after installation and normal use are handled under warranty, not as a refund. Warranty claims are processed as per the terms on the warranty card, through repair or replacement after inspection. Raise a claim using our warranty claim form.

6How to request a return

1. Message us on WhatsApp at +91 94038 92605 with your order ID.
2. Share photos or video of the issue.
3. Our team will guide you on pickup or return of the product.

7Contact us

Sarex Power Solution Pvt. Ltd. (Electo)
D-152, Sec.1, Tala Nagari Industrial Area, Ramghat Road, Aligarh-202001 (UP)
Customer Care: +91 84237 74477
WhatsApp: +91 94038 92605
Email: care@myelecto.in